COVID19 Shipping Delays
Disruptions to shipping due to COVID-19
Our International shipping partner Australia Post is experiencing massive delays for our international shipments. Due to the recent COVID19 outbreak here in NSW, Australia many international shipping flights routes are currently suspended, and remaining routes have lower flight frequencies. They are working through the back log as quickly as possible, and providing updates to consignments as they go.
All our parcels are fulfilled through the Australia Post carrier with a 2-4 business day processing timeframe from order confirmation. In light of the current pandemic parcels may be held longer than usual by Australian and overseas customs authorities. International shipments from Australia are usually estimated to arrive within 10-25 days, however, due to the current situation they are advising of a minimum additional 1-3 week delay.
Please kindly refer to the following link for the latest service update to your location:
- Australia Post: https://auspost.com.au/service-updates/international-service-updates
- FedEX statement: https://www.fedex.com/content/dam/fedex/apac-asia-pacific/downloads/fedex-covid-service-update-en-apac.pdf
As you can imagine, once the parcel has left the Anime Town Creations warehouse, it is completely out of our control. We trust our shipping partner to deliver your parcel in the quickest time possible for them, and ask that our valued customers please be patient with the process. Once the parcel arrives in the destination country it is handed over to the local postal service for final delivery. If you require any assistance in accessing your tracking pages with Australia Post, please get in touch via our contact form. We are happy to help.
Thank you to all our loyal fans and support of Anime Town Creations during this difficult time, it is truly appreciated.
Anime Town Creations Team